Cookie Policy

Introduction

Scalewidth Infrastructure Inc. ("Scalewidth", "we", "us") uses cookies and similar tracking technologies on our websites and platforms. This Cookie Policy explains what cookies are, how we use them, your choices regarding their use, and where to obtain more information.

This policy should be read in conjunction with our Privacy Policy and Cookie Preferences page, where you can manage your cookie settings at any time.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide essential security, and deliver information to website owners. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain until their expiration date or manual deletion).

Cookies set by the website owner are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website.

Types of Cookies We Use

Scalewidth uses the following categories of cookies. You can manage your preferences at any time through our Cookie Preferences Center.

Necessary Cookies

These cookies are essential for the operation of Scalewidth's platform. They enable core functions such as authentication, session management, security features, and load balancing. Without these cookies, the platform cannot function properly.

• sw_session: Session identifier for authenticated users. Expires at end of browser session.
• sw_csrf: Cross-Site Request Forgery protection token. Expires at end of browser session.
• sw_lb: Load balancing session affinity. Expires at end of browser session.
• sw_consent: Records your cookie consent preferences. Persistent (1 year).

Analytics Cookies

Analytics cookies help us understand how users interact with Scalewidth's platform, allowing us to measure and improve performance. Data collected is aggregated and anonymized.

• _plausible_id: Anonymous visitor identification for Plausible analytics. Persistent (12 months).
• _ph_session: Session tracking for product analytics via PostHog. Expires at end of session.
• sw_pageview: Internal page interaction tracking. Expires at end of session.

Functional Cookies

Functional cookies enable enhanced personalization and remember your preferences for a more tailored experience.

• sw_theme: Stores your dark/light mode preference. Persistent (12 months).
• sw_lang: Records your interface language selection. Persistent (12 months).
• sw_dashboard: Remembers dashboard layout customizations. Persistent (6 months).

Marketing Cookies

Marketing cookies are used to track visitors across websites and deliver relevant content. We use these only with your explicit consent.

• _ga: Google Analytics identifier for campaign attribution. Persistent (24 months).
• _gid: Google Analytics session identifier. Expires at end of session.
• hubspotutk: HubSpot visitor tracking for marketing automation. Persistent (6 months).

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages or are integrated with our platform:

• Google Analytics: We use Google Analytics with IP anonymization enabled and data retention limited to 14 months.
• HubSpot: Marketing automation and CRM integration with visitor tracking.
• PostHog: Self-hosted product analytics solution for feature usage analysis.
• Stripe: Payment processing cookies for billing pages. These are necessary for transaction security.

Each third-party service is governed by its own privacy policy. We have data processing agreements in place with each provider.

Managing Your Cookie Preferences

You have several options to manage cookies:

• Cookie Preferences Center: Visit our interactive preferences page to enable or disable non-essential cookies.
• Browser Settings: Most browsers allow you to block or delete cookies through settings. Note that blocking necessary cookies may impact platform functionality.
• Browser Signals: We honor Global Privacy Control (GPC) signals as a global opt-out preference.
• Email: Contact privacy@scalewidth.com for assistance with managing your preferences.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices, legal requirements, or new technologies. We will notify you of material changes via email or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when changes were last made.